Last Updated: 27 December 2025
Tej Growth (“we”, “our”, “us”) provides an AI-powered business management platform offering ERP, CRM, and related digital solutions to customers in India and globally. This Refund Policy outlines the conditions under which refunds may be granted.
By accessing or using Tej Growth and its services, you agree to this Refund Policy.
Tej Growth offers a 3-day free trial for new users.
Customers are advised to evaluate the platform and its features during the trial period before making a purchase.
Refunds are applicable only under the following conditions:
Refund requests must be raised within 7 days from the date of initial purchase.
Refunds are available only to first-time customers.
Refund requests from repeat or returning customers are not eligible.
Refunds may be considered even if the services have been used, provided the request is made within the eligible refund period.
Continued usage beyond the refund eligibility period automatically voids any refund request.
Monthly Plans: Eligible for full refund as per this policy.
Annual Plans: Eligible for full refund as per this policy.
Refunds will not be issued in the following cases:
Any form of customization or modification, including but not limited to:
Custom modules
Feature-level modifications
Data migration
Platform configurations based on customer-specific requirements
Once customization or configuration work has commenced, the refund eligibility is automatically void.
Applicable payment gateway fees, transaction charges, or taxes will be deducted from the refundable amount.
Tej Growth does not absorb payment processing costs.
To prevent misuse of services:
Upon approval of a refund, user access may be suspended or permanently disabled.
Customers who receive a refund may be restricted from future free trials or refund requests.
Any attempt to misuse platform access, features, or data after a refund may result in permanent account termination.
Approved refunds will be processed to the original mode of payment only.
Refund processing time is typically 7–10 working days, subject to payment provider and banking timelines.
For Indian customers, refunds (if applicable) will be processed through credit notes in compliance with GST laws.
Tax treatment will follow applicable statutory requirements.
Taxes already remitted to authorities may not be refundable in certain cases.
Refunds for international customers will be processed in the original transaction currency.
Exchange rate differences, intermediary bank charges, or international transaction fees are not covered by Tej Growth.
Processing timelines may vary based on international payment systems.
All refund requests are subject to review.
Tej Growth reserves the sole discretion to approve or reject any refund request based on internal evaluation, compliance with this policy, and misuse prevention checks.
Tej Growth reserves the right to amend or update this Refund Policy at any time.
The revised policy will be effective immediately upon publication on the website.
For refund-related queries or requests, please contact:
📧 [email protected]
📍 Panipat, Haryana, India